what to do to remove virus from mobile phone?
Wednesday, March 31st, 2010 at
11:32 pm
i put my phone to charge it with CPU,
computer alerts me for the virus in the phone menu
i immideatly remove USB cable of the phone from the CPU.
now how can i remove the virus from the phone.
i’m affraid of virus cause damage my system if i again plug the USB cable.
what can i do?
Tagged with: phone menu • Virus
Filed under: Remove Computer Viruses
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Plug the phone in again and use your virusscanner to delete the virus. If you have a good virusscanner this should be no problem.
have a quick look round on google just to check this but im prtty sure that phone viruses dont harm you computer. Cant say for sure though so dont hate me if im wrong. Try asking your telstra dealer (or whoever you bought the phone from)
scan ur mobile with your pc antivirus but u know there r antivirus software mobile version
Sigh… It would have been *so* much easier if people were providing complete and correct information when asking questions…
You don’t "charge a phone with CPU". You don’t connect a USB cable to the CPU, either. The CPU is a small chip in your computer and you can’t connect anything to it. So, I am going to assume that you connected your phone to your PC with a USB cable, in order to transfer information between the two (e.g., photos, ringtones, contacts).
You also didn’t tell us the exact model of your phone. This is crucial, because only some phone models can be infected with viruses for mobile phones.
Finally, you didn’t tell us which anti-virus program you are using and under what name did it report the virus.
Again, due to the lack of information in your question, I’ll be forced to assume. I’ll assume that your phone looks like a USB drive to your PC when connected to it and that the anti-virus program on your PC reported a PC virus on that drive. This is the most likely scenario – but we can’t be sure until you supply the missing information mentioned above.
Now, the most important thing to remember is that the virus can’t infect your PC unless you execute it manually, because autoplay doesn’t work from USB drives.
Regarding the removal, you have three alternatives. The easiest one is to use your anti-virus program in disinfection mode and instruct it to remove the virus it has found. If, for some reason, it cannot do that, then the second alternative is to use a different anti-virus program – one that can. Finally, you could try to remove the virus manually. Just note which file on the USB drive that is your phone is reported as infected and delete that file.
A more interesting question is how the virus got there. There are many viruses that copy themselves to the root directory of the USB drives (totally pointless, because they can’t spread to another computer this way – but the virus authors are mostly idiots). But where did the virus come from? One possibility is from your PC – but, then, why didn’t your anti-virus program detect it there? Another possibility is from another PC – have you recently connected your phone to another PC? If yes, then that PC is probably infected – make sure you scan it and disinfect it. If no, then there is one last alternative – the anti-virus program is causing a false positive and there are no viruses on your phone.